An interesting and clear guide to practically every aspect of serving guests at a restaurant.

Hospitality is devoted entirely to the subject of professional service and how it translates into success in the restaurant business

Order NowAbout Hospitality

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We provide a wide range of services for the hospitality industry. Each offer is tailored to customer’s needs. Drop us a line and let us know how can we help.

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Training and Workshops

  • ABC of hospitality
  • Exceptional customer service skills
  • Effective selling tools
  • Body language and communication

Mystery Guest Services

  • Professional and complex report from mystery guest visit
  • Diagnosis and solutions

Standarization of Service

  • Organization of service
  • Sequence of service
  • Mentorship for managers and supervisors
  • Creation of SAP (Systems Application Product) Manuals

Wine and Drinks

  • Building from scratch or improving existing wine list
  • Applying tools maximising sells and improving revenue
  • Professional wine service training
  • Pairing wines for menus
  • Choosing appropriate glassware and equipment for serving and storing wines
  • Wine & food pairing workshops and dinners

Marketing and PR Solutions

  • Analysis of current marketing strategies and proposal of new solutions
  • Help in creating marketing & PR strategies for restaurants
  • Development of contents for social media channels
  • Poduction of professional photo sessions eg. food, interiors and teams
  • Production of professional promotional videos
  • Organization of promotional events
  • Organization of study tours

Testimonials

Absolutely fantastic: This is the book we’ve all been waiting for! It’s more than just a book about hospitality. It’s an absolute must-read for everyone in the industry. Outstanding!

Dariusz BarańskiHead Chef, Concept 13

A very well-written and practical guide that should be read by everyone who works in the culinary industry. We would have had a much easier time launching and growing Ale Wino if we had started out with a book like this.

Katarzyna Błońska, Tomasz Czudowski,Owners of Ale Wino

An inspiring and unique textbook, and an invaluable aid to anyone who wants to propel their restaurant to new heights (and stars) as well as anyone who wants to reach new planes in their quest to run the perfect restaurant.

Krzysztof MatejGeneral Manager, Atelier Amaro

An interesting and clear guide to practically every aspect of serving guests at a restaurant. Hospitality offers no-nonsense explanations of a range of topics, based on insight from interviewed professionals and the authors’ own expertise.

Tomasz KoleckiVice-President of the Polish Sommelier Association

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