Gościnność/Hospitality – Gościnność/Hospitality

An interesting and clear guide to practically every aspect of serving guests at a restaurant.

Hospitality is devoted entirely to the subject of professional service and how it translates into success in the restaurant business

Order Now About Hospitality

How We Work ?

We provide a wide range of services for the hospitality industry. Each offer is tailored to customer’s needs. Drop us a line and let us know how can we help.

Training and Workshops

ABC of hospitality
Exceptional customer service skills
Effective selling tools
Body language and communication

Mystery Guest Services

Professional and complex report from mystery guest visit
Diagnosis and solutions

Standarization of Service

Organization of service
Sequence of service
Mentorship for managers and supervisors
Creation of SAP (Systems Application Product) Manuals

Wine and Drinks

Building from scratch or improving existing wine list
Applying tools maximising sells and improving revenue
Professional wine service training
Pairing wines for menus
Choosing appropriate glassware and equipment for serving and storing wines
Wine & food pairing workshops and dinners

Marketing and PR Solutions

Analysis of current marketing strategies and proposal of new solutions
Help in creating marketing & PR strategies for restaurants
Development of contents for social media channels
Poduction of professional photo sessions eg. food, interiors and teams
Production of professional promotional videos
Organization of promotional events
Organization of study tours

Testimonials

“Absolutely fantastic: This is the book we’ve all been waiting for! It’s more than just a book about hospitality. It’s an absolute must-read for everyone in the industry. Outstanding!”
Dariusz BarańskiHead Chef, Concept 13

“A very well-written and practical guide that should be read by everyone who works in the culinary industry. We would have had a much easier time launching and growing Ale Wino if we had started out with a book like this.”
Katarzyna Błońska, Tomasz Czudowski,Owners of Ale Wino

“An inspiring and unique textbook, and an invaluable aid to anyone who wants to propel their restaurant to new heights (and stars) as well as anyone who wants to reach new planes in their quest to run the perfect restaurant.”
Krzysztof MatejGeneral Manager, Atelier Amaro

“An interesting and clear guide to practically every aspect of serving guests at a restaurant. Hospitality offers no-nonsense explanations of a range of topics, based on insight from interviewed professionals and the authors’ own expertise.”
Tomasz KoleckiVice-President of the Polish Sommelier Association