How we work?

We provide a wide range of services for the hospitality industry. Each offer is tailored to customer’s needs. Drop us a line and let us know how can we help.

Trainings and Workshops

  • ABC of hospitality
  • Exceptional customer service skills
  • Effective selling tools
  • Body language and communication
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Mystery Guest Services

  • Professional and complex report from mystery guest visit
  • Diagnosis and solutions
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Standarization of Services

  • Organization of service
  • Sequence of service
  • Mentorship for managers and supervisors
  • Creation of SAP (Systems Application Product) Manuals
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Wine and Drinks

  • Building from scratch or improving existing wine list
  • Applying tools maximising sells and improving revenue
  • Professional wine service training
  • Pairing wines for menus
  • Choosing appropriate glassware and equipment for serving and storing wines
  • Wine & food pairing workshops and dinners
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Marketing and PR Solutions

  • Analysis of current marketing strategies and proposal of new solutions
  • Help in creating marketing & PR strategies for restaurants
  • Development of contents for social media channels
  • Poduction of professional photo sessions eg. food, interiors and teams
  • Production of professional promotional videos
  • Organization of promotional events
  • Organization of study tours
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Zaufali Nam